Return and Refund Policy

Return and Refund Policy

Last updated: October 2026

Your satisfaction is our highest priority. If you are not completely happy with your purchase, we want to make it right. Please read our return and refund policy below.

30-Day Return Window

We accept returns within 30 days of the date your order was delivered. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging with all tags, accessories, and documentation included
  • Not listed as a non-returnable item (see below)

How to Initiate a Return

  1. Email us at support@modishluxe.online with the subject line: Return Request — Order #[Your Order Number]
  2. Include your order number, the item(s) you wish to return, and the reason for your return
  3. Our team will respond within 1–2 business days with return instructions and the return shipping address
  4. Ship your item back using a trackable shipping method and send us the tracking number
  5. Once we receive and inspect your return, we will notify you of your refund status

Refund Processing

Once your return is received and approved, your refund will be processed within 5–10 business days to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit in your account.

You will receive an email confirmation when your refund has been issued.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Personal care and hygiene products that have been opened or used
  • Underwear, swimwear, and intimate apparel
  • Pierced jewelry and earrings
  • Digital downloads or software
  • Customized or personalized items made to order
  • Hazardous materials or items with flammable liquids or gases
  • Items marked as final sale at the time of purchase

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@modishluxe.online. Please include:

  • Your order number
  • Clear photos or a video of the damaged or defective item
  • A description of the issue

We will arrange a free replacement or a full refund at your preference. You will not be required to return the damaged item in most cases.

Exchange Policy

We currently do not offer direct exchanges. If you would like a different item, size, or color, please return your original item for a refund and place a new order for the correct item. This ensures you receive your new item as quickly as possible.

Return Shipping Costs

  • Defective or incorrect items: Modishluxe covers all return shipping costs.
  • Change of mind returns: The customer is responsible for return shipping costs.

Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please:

  1. Check your bank account again
  2. Contact your credit card company (refunds can take a few business days to post)
  3. Contact your bank (processing time can vary)
  4. If you've done all of the above and still have not received your refund, contact us at support@modishluxe.online

CJ Dropshipping & Returns

As our fulfillment partner, CJ Dropshipping processes all returns on our behalf. Once you initiate a return through us, we coordinate the entire process with CJ Dropshipping to ensure a smooth experience for you. You never need to contact CJ Dropshipping directly — all communication goes through our support team.

Questions about a return or refund? Contact us here and we'll help you right away.