Frequently Asked Questions
Can't find what you're looking for? Contact our support team and we'll be happy to help.
Shipping & Delivery
1. How long does shipping take?
Shipping times vary by destination. Most orders arrive within 7–15 business days for standard international shipping. Some products ship from local warehouses and arrive in 3–7 business days. You will receive a tracking number by email once your order ships.
2. Do you offer free shipping?
Yes! We offer free standard shipping on orders over a qualifying amount. Check the current free shipping threshold displayed on our homepage. Expedited shipping options are available at checkout for an additional fee.
3. Which countries do you ship to?
We ship worldwide to most countries. International shipping times are typically 10–20 business days depending on your location and local customs processing.
4. How are orders fulfilled?
We partner with CJ Dropshipping, a leading global fulfillment company. When you place an order, it is automatically sent to CJ Dropshipping who picks, packs, and ships it directly to you from their warehouse network.
5. What shipping carriers do you use?
We use a variety of carriers depending on your location including DHL, YunExpress, ePacket, USPS, and local postal services. The carrier used for your order will be shown in your tracking information.
Order Tracking
6. How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can track your order on our Track My Order page or directly on the carrier's website.
7. My tracking number isn't working. What should I do?
Tracking numbers can take 24–48 hours to activate after you receive your shipping confirmation email. If your tracking still isn't working after 48 hours, please contact us and we'll investigate for you.
Returns & Refunds
8. What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. Please visit our Return & Refund Policy page for full details.
9. How do I initiate a return?
To start a return, email us at support@modishluxe.online with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.
10. How long does a refund take?
Once we confirm your return is approved, refunds are processed within 5–10 business days back to your original payment method. Please note that your bank may take additional time to reflect the refund.
11. What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns on personal care products, underwear, swimwear, pierced jewelry, or items that have been opened and used. Customized or personalized items are also non-returnable.
12. My item arrived damaged or defective. What do I do?
We're so sorry to hear that! Please email us at support@modishluxe.online within 7 days of delivery with photos of the damage. We will send you a replacement or issue a full refund — no return required.
Payments
13. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other local payment options available at checkout.
14. Is it safe to enter my payment details on your site?
Absolutely. Our store uses SSL encryption and is powered by Shopify's secure payment infrastructure. Your payment details are never stored on our servers.
Products & Orders
15. How do I cancel my order?
Orders can be cancelled within 12 hours of being placed, before they are processed for fulfillment. To cancel, email us immediately at support@modishluxe.online with your order number. After 12 hours, we may not be able to cancel as the order may already be in processing.
16. Are your products high quality?
Yes. We carefully review and select products that have strong customer ratings, verified reviews, and meet our quality standards. We work exclusively with reputable suppliers through CJ Dropshipping's vetted network.
17. Do you have a loyalty or rewards program?
We are working on launching a loyalty rewards program soon! Sign up for our newsletter to be the first to know when it launches and receive exclusive early-access benefits.
18. Can you recommend products for me?
Absolutely! Contact us via our Contact page or message us on social media and tell us what you're looking for. Our team loves helping customers find the perfect product.
Account & Newsletter
19. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, view your order history, and access exclusive member offers.
20. How do I subscribe or unsubscribe from your newsletter?
You can subscribe to our newsletter using the signup form on our homepage. To unsubscribe, simply click the “Unsubscribe” link at the bottom of any email we send you.
Business Inquiries
21. Do you offer wholesale or bulk orders?
Yes! We can accommodate bulk and wholesale orders for businesses. Please email us at support@modishluxe.online with the subject line “Wholesale Inquiry” and we'll send you pricing and terms.
22. Do you have an affiliate program?
Yes! Our affiliate program allows you to earn commission for every sale you refer. Visit our Affiliate Program page to learn more and sign up.
Still have questions? We're always happy to help. Contact our support team here.